Terms of Service

These Terms govern your access to and use of BatchIn websites, console surfaces, APIs, batch features, Playground, white-label APIs, dedicated-capacity offerings, enterprise platform features, VaaS, event-registration flows, and related support services.

By registering an account, creating an API key, placing an order, subscribing, joining a private preview, accessing the console, using an event workflow, or continuing to use the Services, you agree to these Terms. If you use the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization.

The Services are strictly designed and offered exclusively to business entities and individuals aged 18 and older. You must be at least 18 years old, provide a valid date of birth, accept these Terms and the Privacy Policy, and complete any identity, fraud, sanctions, or export-control checks required for the requested capability. If we discover or have reason to suspect that an account holder is under 18 years of age, we will immediately terminate the account, revoke active API keys, and purge personal data without liability.

Personal, enterprise, and agent accounts may have different permissions, quotas, payment methods, retention settings, and approval requirements. OAuth and wallet sign-in do not bypass the account eligibility or consent requirements.

BatchIn provides products and services for AI inference, model access, and developer workflows, including OpenAI-compatible APIs, model routing, batch processing, verification and evidence features, VaaS (Verification as a Service), bring-your-own-key (BYOK) workflows, enterprise governance, white-label APIs, Dedicated Capacity, Agentic Payments, and related console and support functions.

Some offerings are beta, preview, private-preview, invite-only, enterprise-only, or custom-delivered. Delivery scope, model visibility, performance targets, data-handling rules, and billing structures may differ by product line, regional lane, Order Form, or enterprise agreement.

You must provide accurate, complete, and current registration information and safeguard your credentials, access tokens, API keys, organization permissions, payment methods, and other security-related assets.

You are responsible for activities conducted through your accounts, organizations, members, scripts, automation, integrations, webhooks, and agent systems. You must promptly notify us of unauthorized access, credential exposure, or suspected security incidents and take reasonable mitigation steps.

API keys may be used only as permitted by product documentation, subscription tier, pricing lane, region-specific lane, Order scope, and written authorization. You may not share, resell, rent, lend, publicly expose, or otherwise enable unauthorized parties to use your API keys.

We may impose or adjust limits on request rate, context size, model access, batch capacity, region-specific lanes, concurrency, caching, webhook behavior, or other features for security, abuse prevention, billing, capacity, technical constraints, legal requirements, or third-party service restrictions.

Acceptable Use: You may not use the Services for unlawful conduct, infringement, abusive automation, fraud, billing evasion, security circumvention, malicious scraping, unauthorized stress testing, reverse engineering, malware delivery, or any activity prohibited by applicable law or expressly prohibited by us.

EU AI Act & Prohibited Practices: You agree not to use the Services for any AI practice prohibited under Title II of the EU AI Act (Regulation (EU) 2024/1689), including: (i) subliminal or manipulative techniques that distort human behavior and impair autonomous decision-making; (ii) exploiting vulnerabilities of specific groups due to age, disability, or social/economic situation; (iii) biometric categorization systems deducing sensitive attributes (e.g., race, political opinions, trade union membership, religious beliefs, sex life, sexual orientation); (iv) social scoring evaluations based on social behavior or personal traits; (v) untargeted scraping of facial images from the internet or CCTV footage to create or expand facial recognition databases; (vi) emotion recognition in workplaces and educational institutions except for medical/safety purposes; and (vii) real-time remote biometric identification in publicly accessible spaces for law enforcement.

Synthetic Media Transparency (EU AI Act Article 50): Deployers of AI systems generating synthetic audio, image, video, or text content that could reasonably be mistaken for authentic human creations ('deepfakes') must ensure such outputs are marked in a machine-readable format and clearly disclosed to end users as artificially generated or manipulated, unless an explicit legal exemption applies under applicable law.

High-Risk Decisions & Human Oversight: Model outputs must not be used as the sole or unreviewed basis for high-risk consequential decisions impacting legal rights, healthcare access, medical diagnosis, educational admission, employment, creditworthiness, housing, or access to essential public services without meaningful human review and verification.

U.S. AI Export Controls & EAR Compliance: You agree to comply with all applicable U.S. export control laws and regulations, including the U.S. Export Administration Regulations (EAR, 15 C.F.R. Parts 730-774) administered by the U.S. Department of Commerce Bureau of Industry and Security (BIS). You explicitly warrant that you will not use, export, re-export, transfer, or provide access to any compute capacity, dedicated concurrency pools, or AI model endpoints for: (a) military end-uses or military-intelligence end-users (EAR Part 744); (b) design, development, or production of nuclear, chemical, biological weapons, or missile systems; (c) training or developing foundation models for malicious cyber activities or automated surveillance; or (d) destinations or entities subject to U.S. advanced computing restrictions without required U.S. government authorizations.

OFAC Sanctions & Denied Party Restrictions: You represent, warrant, and covenant that: (a) you are not located in, organized under the laws of, or a resident of any country or territory subject to comprehensive U.S. embargo or economic sanctions (including Cuba, Iran, North Korea, Syria, the Crimea, Donetsk, and Luhansk regions of Ukraine, and Russia); (b) neither you, nor your affiliates, beneficial owners (50% or greater interest), nor your authorized end-users are designated on any U.S. government restricted-party lists, including the Specially Designated Nationals (SDN) List administered by the U.S. Department of the Treasury Office of Foreign Assets Control (OFAC), or the BIS Denied Persons List, Entity List, or Military End-User List; and (c) you will not facilitate, route, or resell access to any such restricted parties.

Anti-Circumvention & Verification: You shall not use virtual private networks (VPNs), proxy servers, shell entities, or other technological measures to disguise your true geographic location, identity, or beneficial ownership in order to circumvent U.S. export controls or sanctions. We reserve the right to require identity verification before provisioning dedicated concurrency pools or large-scale commitments.

Immediate Suspension and Right to Audit: LuminaPath Inc. reserves the right to immediately suspend, restrict, or terminate access, revoke API keys, freeze balances, and report suspected export control or sanctions violations to relevant U.S. authorities without prior notice and without liability.

Model outputs may be inaccurate, incomplete, biased, stale, or unsuitable for direct reliance in high-risk settings. You are solely responsible for reviewing, validating, and assessing the risks of using outputs in business, legal, medical, financial, safety, or compliance contexts.

VaaS, traces, replay, scores, evidence, and audit records are intended to improve traceability, explainability, and governance. They are not warranties that any output is correct, lawful, suitable, or guaranteed to achieve a specific outcome.

Independent Gateway Architecture: BatchIn operates as an independent AI inference orchestration, model routing, caching, and developer platform. Except where an Enterprise Order Form explicitly identifies a dedicated, single-tenant private infrastructure deployment, the Services aggregate and dynamically route requests across multiple upstream compute channels, including third-party cloud infrastructure providers (such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, and Venice), open-source host clusters, and foundation model endpoints. BatchIn is not owned by, affiliated with, sponsored by, or endorsed by OpenAI, Anthropic, Google, Microsoft, Meta, or any third-party foundation model developer.

Upstream Capacity, Rate Limits, and Cloud Terms Disclaimers: You understand and agree that upstream cloud and model providers may monitor, rate-limit, alter, filter, suspend, terminate, or restrict their API services, cloud credits, promotional grants, reserved capacity, or model versions at any time, with or without notice or cause. BatchIn does not guarantee continuous availability, pricing permanence, latency consistency, or uninterrupted access to any specific third-party model, channel, or endpoint, and shall have no liability for any action, policy change, suspension, or disruption caused by an upstream cloud provider.

Bring-Your-Own-Key (BYOK) and Customer-Supplied Credentials: If you provide, connect, or route using your own API keys, cloud credentials, or external accounts (collectively, 'User Credentials') through BYOK workflows or custom upstream lanes, you represent, warrant, and covenant that: (a) you own or possess valid, authorized rights to use each such credential; (b) your use of User Credentials through BatchIn fully complies with all applicable agreements, policies, and use restrictions of the respective cloud or API provider ('Cloud Terms'); and (c) YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH YOUR APPLICABLE CLOUD TERMS. BATCHIN HAS NOT REVIEWED AND DOES NOT AUDIT YOUR CLOUD TERMS, AND MAKES NO STATEMENT THAT YOUR USE OF USER CREDENTIALS THROUGH BATCHIN IS PERMITTED BY THIRD-PARTY CLOUD PROVIDERS.

Upstream Content Filtering and Moderation: Third-party foundation model providers maintain independent safety classifiers, input/output content moderation systems, and Acceptable Use Policies. You acknowledge that requests rejected, truncated, or flagged by upstream content filters do not constitute a defect or failure of the Services, and BatchIn bears no liability for upstream safety enforcement.

Services may be billed on a usage basis, monthly subscription basis, reserved-capacity basis, committed-spend basis, project basis, or private-deployment basis. The applicable pricing page, quote, Order Form, invoice, payment screen, or enterprise agreement controls the amount and unit of each charge. Usage prices can vary by model, route, input and output volume, cache state, resolution, audio, reference media, region, and other task parameters.

Prepaid Wallet Balances & Utility Software Licenses: Prepaid balances, developer credits, and compute allowances represent non-refundable, non-interest-bearing prepaid utility software licenses solely redeemable for inference API compute on the BatchIn platform. Wallet balances do not constitute cash deposits, banking products, stored value accounts, investment contracts, securities, or financial instruments. Credits hold no independent monetary value, cannot be redeemed for fiat currency except where mandated by applicable consumer protection laws, and are non-transferable between accounts except under authorized enterprise workspace consolidations.

A recurring subscription renews at the disclosed interval unless cancelled before the next charge. The renewal amount may be the then-current price shown for the plan, subject to applicable law and any signed agreement. You can cancel through the Billing surface or by contacting support; cancellation may take effect at the end of the current paid period unless the checkout or contract says otherwise.

Stripe, Alipay where enabled, USDC, x402, and other payment rails are available only when the account, region, configuration, and payment processor support them. A payment is credited only after the relevant provider confirms settlement. Blockchain transfers are irreversible and network fees are not refundable unless required by law or an applicable written policy.

You are responsible for applicable taxes, payment-processing fees, cross-border settlement costs, and costs associated with refunds, disputes, or chargebacks. If payments are late, reversed, disputed, frozen for risk reasons, or otherwise fail, we may suspend, restrict, reprice, or terminate some or all Services.

Beta, preview, private-preview, demo, invite-only, or experimental features may be unstable, capacity-limited, changed at any time, subject to interface changes, shorter retention periods, pricing changes, or discontinuation. We may modify, limit, or terminate such features without prior notice.

Unless an enterprise agreement, Order Form, or separate SLA expressly states otherwise, the Services are provided on an "as is" and "as available" basis without guarantees of uninterrupted availability, error-free operation, latency consistency, or compatibility with any third-party system.

LuminaPath Inc. (d/b/a BatchIn) and its licensors retain all rights, title, and interest in the Services, software, console surfaces, documentation, branding, trademarks, designs, pricing structures, verification structures, audit logic, and other related intellectual property.

Subject to these Terms and any applicable agreement, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services solely for lawful use. No other rights are granted by implication or otherwise.

Each party must protect the other party's non-public business, technical, operational, procurement, security, and legal information using reasonable safeguards and may use that information only as needed to perform, comply, or as otherwise authorized.

If the parties have also entered into a nondisclosure agreement, master services agreement, or Order Form, those confidentiality terms may supplement or override this section where applicable.

Zero Data Retention (ZDR): Workspaces and API callers may request Zero Data Retention per-request (via the `x-batchin-zdr: true` HTTP request header) or at the workspace policy level. Under ZDR, prompts, system prompts, multimodal inputs, file attachments, and generated output tokens are processed transiently in volatile system memory and are never written to persistent storage, database tables, or server logs. Upon completion or termination of the HTTP/SSE session, all request data is purged immediately.

Standard Retention: For standard (non-ZDR) requests, operational logs containing request metadata and safety diagnostics are retained for up to 30 days solely for security monitoring, abuse detection, and rate limiting, after which they are permanently deleted.

You retain rights in your own lawful inputs, business materials, and customer content. We do not use customer inputs or outputs to train our own foundation models. We may process and retain logs, traces, evidence, billing records, cache events, and support records as needed to provide, meter, troubleshoot, support, secure, audit, comply, and govern the Services.

For additional detail regarding privacy, retention, and cross-border processing, please review our Privacy Policy and any applicable enterprise contract, Data Processing Agreement (DPA), or Security Addendum. Browser Sentry error monitoring, performance traces, and session replay, together with Vercel Analytics, Speed Insights, and product analytics, are optional telemetry. They are enabled only after you choose Accept all in the cookie and analytics notice; Essential only keeps those optional tools off. Essential server-side security and error records may still be processed when needed to operate, protect, and troubleshoot the Services.

You can decline optional telemetry when the notice is shown and withdraw that choice by clearing the BatchIn consent storage in your browser or contacting hello@batchin.tech. Withdrawal does not disable essential security, authentication, billing, fraud-prevention, or service records and does not affect processing that already occurred before withdrawal.

We may suspend, restrict, or terminate some or all Services if you breach these Terms, fail to pay, create security risk, trigger legal or sanctions restrictions, exceed authorized scope, abuse APIs, or otherwise create significant operational or compliance risk for us or third parties.

After termination, accrued payment obligations remain due. Depending on service type and contract scope, we may delete accounts, revoke keys, disable access, terminate subscriptions, or provide a limited data-export window.

To the maximum extent permitted by law, the Services are provided "as is" and "as available." Except as expressly promised in writing, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, output accuracy, uninterrupted operation, or achievement of any specific business result.

TO THE FULLEST EXTENT PERMITTED BY LAW, LUMINAPATH INC. (D/B/A BATCHIN) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, BUSINESS INTERRUPTION, DATA LOSS, REPUTATIONAL HARM, LOSS OF CLOUD CREDITS OR PROMOTIONAL GRANTS, OR REPLACEMENT PROCUREMENT COSTS, REGARDLESS OF THE THEORY OF LIABILITY.

BATCHIN EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY ACTION TAKEN BY A THIRD-PARTY CLOUD OR MODEL PROVIDER AGAINST YOUR EXTERNAL ACCOUNTS, INCLUDING BUT NOT LIMITED TO SUSPENSIONS, RESTRICTIONS, RATE LIMITING, OR TERMINATION OF CREDENTIALS, CLOUD CREDITS, OR DISCOUNTS.

Except for liabilities that cannot legally be limited, our aggregate liability arising out of or relating to these Terms or the Services in any rolling twelve-month period will not exceed the amount actually paid by you to us during that period.

To the extent permitted by law, you will defend, indemnify, and hold harmless LuminaPath Inc. (d/b/a BatchIn), its affiliates, officers, directors, employees, and partners from and against any third-party claims, investigations, fines, losses, liabilities, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your inputs, data, and business workflows; (b) your misuse of the Services or breach of these Terms; (c) your violation of applicable laws, regulations, export controls, or sanctions; or (d) your breach of any third-party Cloud Terms or unauthorized provision of User Credentials.

These Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-laws principles.

Any litigation arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in the State of Texas, and you consent to the personal jurisdiction of such courts.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

LuminaPath Inc. respects intellectual property rights and accepts copyright notices at hello@batchin.tech. BatchIn does not provide public user posts, comments, forums, public profiles, or public user-media sharing. Files submitted through private API, batch, multimodal, or deployment workflows are processed for the requesting account and are not published by BatchIn. A Copyright Office designated-agent registration, public postal address, and phone number must be completed before we claim DMCA § 512 safe-harbor status for any hosted user material; this policy does not itself prove that registration.

A valid DMCA notice must include: (a) physical or electronic signature of the copyright holder or authorized representative; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material claimed to be infringing with sufficient detail (e.g., specific URLs) to locate it; (d) your contact details (name, address, telephone, email); (e) a statement of good-faith belief that use is unauthorized; and (f) a statement under penalty of perjury that the notice is accurate and you are authorized to act on behalf of the copyright owner.

Counter-Notification & Repeat Infringers: If you believe removed material was misidentified, you may submit a counter-notice meeting 17 U.S.C. § 512(g) requirements to hello@batchin.tech. We maintain a policy of terminating, in appropriate circumstances, accounts of repeat infringers.

We may update these Terms from time to time. If an update materially affects your rights or obligations, we will provide notice through the service, the console, email, or another reasonable method at least 30 days before the change takes effect. Continued use after the effective date of an update constitutes acceptance of the revised Terms.

For legal, terms, enterprise procurement, DMCA notices, billing disputes, compliance, or private-deployment questions, contact: hello@batchin.tech.

LuminaPath Inc., a Delaware C Corporation, d/b/a BatchIn. Registered DBA in the State of Texas.

Mailing address: West Tower, 1106 Clayton Ln, Suite 500W, 5th Floor, Austin, TX 78723.

If you use the Services under an enterprise contract, you may also contact your account team or the legal or support channel identified in that contract.