Terms of Service

These Terms govern your access to and use of BatchIn websites, console surfaces, APIs, batch features, Playground, white-label APIs, dedicated-capacity offerings, enterprise platform features, VaaS, event-registration flows, and related support services.

By registering an account, creating an API key, placing an order, subscribing, joining a private preview, accessing the console, using an event workflow, or continuing to use the Services, you agree to these Terms. If you use the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization.

BatchIn provides products and services for AI inference, model access, and developer workflows, including OpenAI-compatible APIs, model routing, batch processing, verification and evidence features, VaaS (Verification as a Service), bring-your-own-key (BYOK) workflows, enterprise governance, white-label APIs, dedicated capacity, Agent Runtime services, and related console and support functions.

Some offerings are beta, preview, private-preview, invite-only, enterprise-only, or custom-delivered. Delivery scope, model visibility, performance targets, data-handling rules, and billing structures may differ by product line, regional lane, Order Form, or enterprise agreement.

You must provide accurate, complete, and current registration information and safeguard your credentials, access tokens, API keys, organization permissions, payment methods, and other security-related assets.

You are responsible for activities conducted through your accounts, organizations, members, scripts, automation, integrations, webhooks, and agent systems. You must promptly notify us of unauthorized access, credential exposure, or suspected security incidents and take reasonable mitigation steps.

API keys may be used only as permitted by product documentation, subscription tier, pricing lane, region-specific lane, Order scope, and written authorization. You may not share, resell, rent, lend, publicly expose, or otherwise enable unauthorized parties to use your API keys.

We may impose or adjust limits on request rate, context size, model access, batch capacity, region-specific lanes, concurrency, caching, webhook behavior, or other features for security, abuse prevention, billing, capacity, technical constraints, legal requirements, or upstream-provider restrictions.

You may not use the Services for unlawful conduct, infringement, abusive automation, fraud, billing evasion, security circumvention, malicious scraping, unauthorized stress testing, reverse engineering, malware delivery, export-control violations, sanctions violations, or any other activity prohibited by law or expressly prohibited by us.

You may not use the Services for illegal surveillance, impersonation, malicious attacks, mass unlawful-content generation, known high-risk fraud workflows, or other uses materially restricted under applicable law.

Model outputs may be inaccurate, incomplete, biased, stale, or unsuitable for direct reliance in high-risk settings. You are solely responsible for reviewing, validating, and assessing the risks of using outputs in business, legal, medical, financial, safety, or compliance contexts.

VaaS, traces, replay, scores, evidence, and audit records are intended to improve traceability, explainability, and governance. They are not warranties that any output is correct, lawful, suitable, or guaranteed to achieve a specific outcome.

Some models, capacity lanes, payment methods, or features depend on third-party model vendors, cloud providers, payment providers, or other upstream services. Availability, content-policy constraints, retention behavior, latency, pricing, restrictions, and compliance requirements may depend on those third parties.

For pass-through routes, original-vendor relays, Premium Agent Lanes, Asia Agent Lanes, white-label relays, or upstream proprietary model workflows, BatchIn may primarily provide routing, settlement, governance, auditing, support, or operational layers rather than full independent control over upstream behavior.

Services may be billed on a usage basis, monthly subscription basis, reserved-capacity basis, committed-spend basis, project basis, or private-deployment basis. Unless otherwise agreed in writing, charges are governed by the applicable pricing page, quote, Order Form, invoice, payment screen, or enterprise agreement.

You are responsible for applicable taxes, payment-processing fees, cross-border settlement costs, and costs associated with refunds, disputes, or chargebacks. If payments are late, reversed, disputed, frozen for risk reasons, or otherwise fail, we may suspend, restrict, reprice, or terminate some or all Services.

Beta, preview, private-preview, demo, invite-only, or experimental features may be unstable, capacity-limited, changed at any time, subject to interface changes, shorter retention periods, pricing changes, or discontinuation. We may modify, limit, or terminate such features without prior notice.

Unless an enterprise agreement, Order Form, or separate SLA expressly states otherwise, the Services are provided on an "as is" and "as available" basis without guarantees of uninterrupted availability, error-free operation, latency consistency, or compatibility with any third-party system.

LuminaPath Inc. (d/b/a BatchIn) and its licensors retain all rights, title, and interest in the Services, software, console surfaces, documentation, branding, trademarks, designs, pricing structures, verification structures, audit logic, and other related intellectual property.

Subject to these Terms and any applicable agreement, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services solely for lawful use. No other rights are granted by implication or otherwise.

Each party must protect the other party's non-public business, technical, operational, procurement, security, and legal information using reasonable safeguards and may use that information only as needed to perform, comply, or as otherwise authorized.

If the parties have also entered into a nondisclosure agreement, master services agreement, or Order Form, those confidentiality terms may supplement or override this section where applicable.

You retain rights in your own lawful inputs, business materials, and customer content. We may process and retain logs, traces, evidence, billing records, cache events, and support records as needed to provide, meter, troubleshoot, support, secure, audit, comply, and govern the Services.

For additional detail regarding privacy, retention, and cross-border processing, please review our Privacy Policy and any applicable enterprise contract, Data Processing Agreement (DPA), or Security Addendum.

We may suspend, restrict, or terminate some or all Services if you breach these Terms, fail to pay, create security risk, trigger legal or sanctions restrictions, exceed authorized scope, abuse APIs, or otherwise create significant operational or compliance risk for us or third parties.

After termination, accrued payment obligations remain due. Depending on service type and contract scope, we may delete accounts, revoke keys, disable access, terminate subscriptions, or provide a limited data-export window.

To the maximum extent permitted by law, the Services are provided "as is" and "as available." Except as expressly promised in writing, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, output accuracy, uninterrupted operation, or achievement of any specific business result.

TO THE FULLEST EXTENT PERMITTED BY LAW, LUMINAPATH INC. (D/B/A BATCHIN) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, BUSINESS INTERRUPTION, DATA LOSS, REPUTATIONAL HARM, OR REPLACEMENT PROCUREMENT COSTS.

Except for liabilities that cannot legally be limited, our aggregate liability arising out of or relating to these Terms or the Services in any rolling twelve-month period will not exceed the amount actually paid by you to us during that period.

To the extent permitted by law, you will indemnify and hold harmless LuminaPath Inc. (d/b/a BatchIn), its affiliates, officers, directors, employees, and partners from and against any third-party claims, investigations, fines, losses, or expenses arising out of your inputs, data, business workflows, unlawful conduct, infringement, misuse of the Services, breach of these Terms, or violation of applicable law.

These Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-laws principles.

Any litigation arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in the State of Texas, and you consent to the personal jurisdiction of such courts.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

We may update these Terms from time to time. If an update materially affects your rights or obligations, we will provide notice through the service, the console, email, or another reasonable method at least 30 days before the change takes effect. Continued use after the effective date of an update constitutes acceptance of the revised Terms.

For legal, terms, enterprise procurement, billing-dispute, compliance, or private-deployment questions, contact: hello@luminapath.ai.

LuminaPath Inc., a Delaware C Corporation, d/b/a BatchIn. Registered DBA in the State of Texas.

If you use the Services under an enterprise contract, you may also contact your account team or the legal or support channel identified in that contract.